General terms and conditions of sale

These General Terms and Conditions of Sale govern the purchase of products through the Site, operated by SENIOR ONLINE WORLD IO, S.L. By placing an order, the customer declares that they are of legal age and that they accept these terms and conditions in their entirety.

1. Scope

These terms and conditions apply to all purchases made by consumers and users through the Site for delivery within the accepted delivery area, which is shown in the country selector during the purchase process. EURO OUTLET CLUB reserves the right to amend these terms and conditions; the version in force at the time the order is placed shall apply.

2. Purchase process

1. Selecting the desired items and, where applicable, size and colour, and adding them to the basket.
2. Reviewing the basket, where the itemised details and the total amount, including delivery charges, are shown.
3. Entering the delivery and contact details needed to process the order.
4. Choosing one of the payment methods available at the time of purchase, which are shown during the purchase process itself.
5. Confirming the order, which entails an obligation to pay: at the time of confirmation if paying by card, or at the time of delivery if cash on delivery is chosen.
6. If payment by card has been chosen, being redirected to the bank's secure page to enter the card details and complete the transaction.
7. Receiving a confirmation email with the summary and reference of the order.

3. Prices

All prices shown on the Site include Value Added Tax (VAT) at the rate in force (21%) and are expressed in euros (EUR). Delivery charges depend on the country of delivery and are shown separately before the order is completed, as set out on our delivery, exchanges and returns page.

4. Payment methods

The available payment methods are shown during the purchase process, before the order is confirmed. Depending on the configuration in force at any given time, they may be the following:

• Credit or debit card. Payment is processed through the Cecabank Virtual POS by redirection: on confirming the order, the customer is taken to Cecabank's secure page, where they enter their card details and, where their issuing bank requires it, complete strong customer authentication. Card details are always provided within the bank's environment and are under no circumstances entered, processed or stored on the Site or by SENIOR ONLINE WORLD IO, S.L..
• Bizum and other equivalent methods, where available, will be offered as an additional option on the bank's own payment screen, without the customer having to take any different steps.
• Cash on delivery. The customer pays the total amount of the order in cash directly to the carrier at the time of delivery.

No surcharge is applied for using any of these payment methods. EURO OUTLET CLUB may enable or disable any of them; in any event, the methods actually available are those shown to the customer before the order is confirmed.

5. Order confirmation and obligation to pay

By pressing the order confirmation button, the customer assumes the obligation to pay the corresponding amount. Confirmation of the order by SENIOR ONLINE WORLD IO, S.L. formalises the contract of sale between the parties. For card payments, the order is confirmed when the bank authorises the transaction; if authorisation is declined or the payment is not completed, the order is not processed and no charge is made, and the customer may retry the payment or choose another available payment method. If you refuse delivery of a cash-on-delivery order within the withdrawal period, we will take it that you are exercising that right and you will owe us nothing, in accordance with our right of withdrawal page.

6. Conclusion, filing and language of the contract

The contract is concluded in Spanish. Before confirming the order you can review and correct the details you have entered by going back to the previous steps of the purchase process, and modify or remove items from the basket. Once the order is confirmed, we file the electronic record of the order and send you its summary and reference by email, which remain available to you.

7. Delivery and delivery times

Orders are delivered within an estimated period of 2–5 business days in mainland Spain and 5–10 business days in the rest of the European Union, counted from confirmation of the order. These times are indicative and may vary for reasons beyond the control of EURO OUTLET CLUB, such as carrier incidents; in any event, we will deliver the order within a maximum of 30 calendar days from its confirmation. If we have not delivered once that period has elapsed, you may terminate the contract and we will refund all amounts paid without undue delay.

8. Right of withdrawal

The customer, as a consumer, has 14 calendar days to withdraw from the purchase without having to give any reason, on the terms described on our right of withdrawal page. The refund is made using the same means of payment used for the purchase: if the order was paid by card, it is credited to the same card, at no cost to the customer; if it was paid cash on delivery, by bank transfer to the account you provide us with.

9. Legal guarantee

All products carry the 3-year legal guarantee of conformity provided for in the Spanish Consumer Protection Act (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU), as set out on our guarantees and after-sales service page.

10. Customer service

For any question, incident or complaint relating to your order you can contact us at soporte@eurooutletclub.com, or through our contact page.

11. Applicable law and jurisdiction

These terms and conditions are governed by Spanish law. For any dispute, and in accordance with consumer protection legislation, customers acting as consumers may bring proceedings before the courts of their own place of residence, without prejudice to any other jurisdiction to which they may be legally entitled.