Guarantees and after-sales service

All items sold by EURO OUTLET CLUB carry the legal guarantee of conformity provided for consumers in the Spanish Consumer Protection Act (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU), as amended by Royal Decree-Law 7/2021.

1. Duration of the guarantee

We are liable to you for any lack of conformity that exists at the time the product is delivered and becomes apparent within 3 years of that delivery. Unless proved otherwise, any lack of conformity that becomes apparent within 2 years of delivery is presumed to have existed when the item was delivered, unless that presumption is incompatible with the nature of the product. During that period you do not have to prove anything: it is for us to prove that the defect did not exist at the time of delivery.

The right to claim for a lack of conformity lapses 5 years after it becomes apparent.

2. What counts as a lack of conformity

A product conforms to the contract when it matches the description, quantity and quality offered, is fit for the purposes for which it is ordinarily used, and has the quality and performance normal for a product of the same type.

The fact that an item comes from a previous season in no way reduces your guarantee: we sell new, unused products, and they are covered in exactly the same way as any other.

3. Options in the event of a lack of conformity

If the product does not conform, you are entitled, in this order and free of charge, to:

• Repair of the product, where possible and proportionate.
• Replacement with a conforming product, where possible and proportionate.

If repair or replacement is not possible, would be disproportionate or is not carried out within a reasonable time, you may request:

• A proportionate reduction in the price, or
• Termination of the contract (refund of the amount paid), unless the lack of conformity is minor.

4. How to claim

To claim for a lack of conformity, write to us at soporte@eurooutletclub.com stating the order number, a description of the problem and, if possible, photographs of the defect. We will tell you the next steps, which may include collecting the item for inspection, repair or replacement.

5. After-sales service

Our customer service team is available at soporte@eurooutletclub.com for any issue relating to the guarantee of a product, as well as through our contact page.

6. Complaints and official complaint forms

If you are not satisfied with the response you receive, you may turn to the consumer affairs bodies of your autonomous community or submit a complaint through the official consumer complaint forms (hojas de reclamaciones). The former European online dispute resolution (ODR) platform of the European Commission is no longer in operation, so cross-border or consumer complaints must be addressed directly to the regional consumer authorities or to the juntas arbitrales de consumo (consumer arbitration boards) for your area.