Delivery, exchanges and returns

1. Delivery area

At present EURO OUTLET CLUB delivers to mainland Spain and to a number of European Union countries. The full list of available countries is shown in the country selector during the purchase process. If your delivery address falls outside that list, we will not be able to process the order.

2. Delivery cost and time

• Cost: delivery charges depend on the country of delivery and are shown itemised during the purchase process, before you confirm the order.
• Estimated delivery time: 2–5 business days in mainland Spain and 5–10 business days in the rest of the European Union, counted from confirmation of the order.
• Carrier: deliveries are made through GLS. Once your order has been dispatched, we will send you the tracking number by email so that you can check the status of the delivery.

These times are indicative and may be affected by circumstances beyond our control, such as carrier incidents or periods of high demand. If a significant delay occurs, we will let you know by email. In any event, we will deliver your order within a maximum of 30 calendar days from its confirmation; if we fail to do so, you may terminate the contract and recover any amount paid without undue delay.

3. Payment methods

The available payment methods are shown during the purchase process, before the order is confirmed, and carry no additional surcharge:

• Credit or debit card: payment is made through the Cecabank Virtual POS. When you confirm the order we redirect you to the bank's secure page, where you enter your card details; those details are never entered or stored on our website. If your bank requires it, you will have to confirm the transaction using the authentication it asks you for.
• Bizum and other equivalent methods, where available, will appear as a further option on that same payment screen.
• Cash on delivery: you pay the carrier in cash at the time of delivery.

4. Returns: your right of withdrawal

If you change your mind, you have 14 calendar days from receipt of the order to withdraw from the purchase without giving any reason and get your money back. This is a right granted to you by law, and you will find the details on our right of withdrawal page. To exercise it:

1. Write to us at soporte@eurooutletclub.com stating the order number and the item you wish to return. You do not have to tell us why.
2. We will confirm the procedure and, where applicable, how the item is to be collected or sent back.
3. Send the item to the returns address given below, together with the delivery note or proof of purchase. You may have tried it on: you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item. We would be grateful if, where possible, you return it with its packaging and labels.

5. Size exchanges

Independently of the above, and as our own commercial policy, we accept size exchanges of an item within those same 14 days, subject to availability. Write to us at soporte@eurooutletclub.com and we will tell you how to proceed. If the size you need is not available, you can always opt for withdrawal and get your money back.

6. Return costs

In the event of withdrawal for reasons not attributable to EURO OUTLET CLUB (for example, a change of mind or of size), the cost of sending the item back is borne by the customer. If the return is due to a defect in the product, an error in preparing the order or any other cause attributable to EURO OUTLET CLUB, we will bear the return costs in full.

7. Returns address

Before sending us anything, write to us at soporte@eurooutletclub.com stating your order number: we will confirm the return and give you the address to send the item to. That way we avoid a parcel arriving unidentified and we can process your refund without delay.

8. Refunds

Once the returned goods have been received and checked, we will refund the corresponding amount within a maximum of 14 calendar days from receipt of the item at our premises, using the same means of payment used for the purchase:

• Orders paid by card: the refund is credited to the same card used to pay for the purchase, through the Cecabank Virtual POS. We do not need you to give us any additional bank details, and the refund is free of charge for you. How long the amount takes to become available in your account depends on your issuing bank.
• Orders paid cash on delivery: as there is no electronic means of payment to credit the amount to, the refund is made by bank transfer to the account you provide us with.

In the event of withdrawal, the maximum period for refunding you is 14 calendar days from the date on which you inform us of your decision, although we may withhold the refund until we have received the item or until you provide us with proof that it has been sent back, as set out on our right of withdrawal page.

9. Questions

For any query about the status of a delivery, an exchange or a return, you can write to us at soporte@eurooutletclub.com, always stating the order number.